Hello! 👋

I'm Darien Sweitzer

IT Infrastructure Specialist in Healthcare | Problem Solver

About Me

I am an IT Infrastructure Specialist with 3+ years of experience supporting systems in a high-volume healthcare environment at Allegheny General Hospital, one of the largest hospitals in Pittsburgh. My work includes troubleshooting and supporting clinical applications such as Epic, resolving user issues, and ensuring reliable system performance in environments where uptime is critical to patient care.

With a background in Software Engineering, I bring strong analytical thinking, system-level troubleshooting skills, and the ability to quickly understand complex workflows across both technical and clinical teams. I enjoy working directly with users and systems to diagnose issues, improve processes, and support efficient day-to-day operations.

I am focused on continuing my career in tech and pursuing innovation in the IT industry, where I can contribute to maintaining and building critical systems that directly impact users' and their experience. I am a team-oriented, dependable professional who takes ownership of responsibilities while continuously seeking opportunities to grow and add value.

Windows EPIC MS Office Active Directory Software Systems Issue Resolution Healthcare Engineering

Experience

IT Infrastructure Specialist

Highmark

May 2023 - Present
  • Delivered IT support within a healthcare environment, working directly with clinicians and administrative staff to maintain uptime and reliability of mission-critical systems
  • Performed systems administration tasks including user provisioning, system configuration support, incident resolution, and root cause analysis for hospital IT systems and Epic-related issues
  • Collaborated with application analysts, clinical teams, and infrastructure groups to support and maintain EHR system functionality and integrations across hospital departments
  • Managed and resolved 40+ weekly IT service tickets for healthcare systems, ensuring minimal downtime for critical operations, clinical workflows, and patient care operations
  • Provided Tier 2/3 support and system administration for clinical applications like Epic; troubleshooting user access, systems, and workflow issues in a high-volume hospital environment
  • Used Communication skills to work with new users everyday to troubleshoot and resolve technical issues, while being able to explain technical aspects to non-technical users

Construction Worker

Posture Construction

Jan 2022
  • Worked in fast-paced, physically demanding environments requiring consistency, teamwork, and problem-solving; while maintaining high reliability and accountability for meeting strict project deadlines

Education

Bachelors of Software Engineering

Western Governors University

2025 - 2026
  • 4.0 GPA
  • Courses: Version Control, Java Frameworks, User Experience Design, Software Security, Mobile Application Development, Cloud Foundations, Data Management

Associate of Computer Science | Software Engineering

Community College of Allegheny County

2019 - 2021
  • A+'s in all programming courses - 4.0 GPA
  • Tutor for advanced Java
  • Courses: Object-Oriented Programming, Advanced Java, Data Structures and Algorithms, Web Development, System Design, C and C++, Python